AdrenaLinn III Pre-Sales Questions
Q: Why buy direct from the Roger Linn Design online store?
1) Free shipping anywhere in the world. We use UPS Ground for US shipments, which takes about 1-5 business days depending on how far you are from California. For shipments outside the U.S., we use USPS Express Mail International, which usually takes about 3 to 7 days. We usually ship your order on the same business day, but no later than the next business day.
2) Try it out FREE for 30 days. We recognize that AdrenaLinn III isn't in many stores, so to give you a chance to try it out we offer a 30 day, no questions asked, money-back guarantee. And because shipping is FREE to anywhere, you only need pay for the shipping cost to send it back to us, (If your country charges import duties, we cannot refund any such charges.)
3) Your warranty is automatically extended from one to two years. If you buy from a dealer, you must register your purchase with us within 30 days of purchase (see link at bottom left) to get the extended 2-year warranty.
Q: What happens if I need repair?
A: AdrenaLinn III is solidly designed and built so repair needs are very infrequent. However, in the rare event of a failure most repairs can be done by sending you a user-replaceable part or circuit board. If your unit needs to be sent out, we have authorized service centers in most areas of the world and in those areas that we don't, we're happy to guide you or a local service center through the needed repair.
Q: Is an AdrenaLinn IV coming?
A: I'm sure we'll make another AdrenaLinn model at some point in the future, but we're so busy with other work that it's not coming any time soon.
Q: What's the warranty?
A: If you purchase directly from our online store, or from one of our dealers and register your purchase on our site within 30 days of purchase, the warranty is two years. Otherwise, it's one year.
Q: If I buy from outside the U.S., must I pay import duties?
A: Yes. Click here to learn what your country charges for receiving imported shipments of "Sound Effects Pedals" (HS code 8543.70.9620). Note that our 30-day refund policy only applies if you accept the shipment, then after trying the product and deciding it's not for you, sending it back to us at your cost.
For more FAQs, see our AdrenaLinn III Support page, under the Support menu. If you still can't find your answer, email us at firstname.lastname@example.org.